SRE Platform as a Service
Dragonfly
IT Solutions Control Platform
IT solutions break
Zoo of Solutions
Custom IT implementations rarely meet all business needs. Integration layers multiply complexity across enterprise systems, creating a fragile ecosystem prone to cascading failures.
Support vs. Development Dilemma
Two conflicting objectives: maintain stability and add new features. As the codebase grows, the probability of breakage increases with every change.
SRE Best Practices from Google
Google's 2016 SRE book outlines the key principles for reliable systems:
- →Observability — know about problems as quickly as possible, ideally before they impact users
- →Diagnostics — rapidly find root causes of incidents
- →Automation — fast recovery procedures to minimize downtime
- →PostMortems — learn from failures through incident documentation
- →Autotests — ensure safe production deployments
SRE in business terms
SRE is an operational culture that improves development processes through automation and testing, reducing downtime and making IT solutions more predictable and resilient. It applies to ecommerce platforms, ERP systems, CRM, WMS, and other information systems.
Platform capabilities
Production Stability Control
Monitor the stability of your IT solutions in production with hardware, software, and business-level metrics.
Change Control
Track and manage changes across your systems with integrated CI/CD process monitoring.
Outage Diagnosis
Improve the efficiency of incident diagnostics with structured alerting and root cause analysis.
Team KPI for Stability
Motivate your development team with stability-focused KPIs tied to SLI/SLO/SLA metrics.
Metrics
- Hardware / OS / frameworks / databases
- Software (queues, procedures, API calls)
- Business process evaluation
Alert types
- Simple (threshold-based)
- Complex (anomaly detection)
Incident management
- Automatic
- Semi-manual
- Manual
Who this is for
Low Stability
Production systems with poor stability and delayed problem detection. You need monitoring implementation from scratch.
Alarm-to-Incident Gap
You have monitoring but lack the full alert → incident → SLI/SLO/SLA → KPI workflow.
Basic Monitoring Only
You monitor only infrastructure (CPU, disk, memory) but need product-level and business-level monitoring.
Disconnected Processes
Your development team has monitoring but CI/CD processes are not integrated with reliability practices.
How we work
Audit & Consultation
Architecture review and monitoring tool selection tailored to your systems.
Installation
Deploy Dragonfly on your existing infrastructure or prepare new infrastructure.
Configuration
Customize the platform for your specific IT solutions and business processes.
Team Training
Comprehensive education for your development and operations teams.
Ongoing Support
Platform maintenance, updates, and continuous operational support.
Optimization
Help your teams maximize platform effectiveness and adopt SRE best practices.
Alternative: T&M (Time & Materials) engagement model available
Get started with SRE
Leave your contact information and we will reach out to discuss SRE implementation for your systems.
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